Support questions and answers here

If you have any questions about the ad2hand software please let us know. We will try to get back to you as soon as possible.

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I got the link by email and I tried to download your software but I cannot get it. How can I do ?



The link is a page with download on. We intend to add update features and additional information on the page.

will the system try and send the same advert to a device once it has already recieved it, for example if someone passes by, receives the advert then passes by again later on will they get a prompt to re download the advert?

If you have a successful send then the device in the database is flagged as sent and will not send again.

cant get program down load

You will receive an email with the link to the site download page. The download is password protected which is on the page, I’ve also added the password to the email no. The password will change every now and then.

with regard to my previous question, once the advert to be sent is changed, can the devices which had recieved the old advert then be allowed to download the new item. I work at a cinema and we would like to let customers download performance information, but of course this changes weekly.

The software will not do bluetooth hotspot server routines. Probably the best way of doing this is to send out an html redirect that links to the information you want to send out. As the html redirect will only be 1k in size and the download is online the user can download if they want.

been getting multiple “freezing” followed by “ad2hand has encountered a problem . . . ”

running on a samsung nc10 notebook windows xp

When you say freezing what is actually happening to the software. Have you got other software installed and please supply your system setup (OS, .net version, driver etc)

Same problem. The software when it tries to load I get a popup saying that it has encountered a problem. I have yet been able to get the software to work. Please Help!!!!!

this is what is in the error signature

EventType : clr20r3 P1 : ad2hand.exe P2 : P3 : 4b94dd06
P4 : ad2hand P5 : P6 : 4b94dd06 P7 : 18 P8 : c6
P9 : system.invalidoperationexception

You will need to make sure you have the .Net version 3.5 for the installation to work.
You will need have the Microsoft Bluetooth driver installed for the bluetooth dongle

I downloaded & installed Ad2hand on my notebook about 3 months ago but never got it working.
I have come back to it to try again but still failed.
I have a advent notebook running XP, SP3.
I have uninstalled & reinstalled .net 3.5 via your link.
I have bought a Parani UD100 dongle.
When I try & start Ad2hand a white box opens up with the ad2hand logo for a few seconds and is then replaced by a error message saying ‘ Ad2hand has encountered a problem and needs to close. We are sorry for the inconvenience.’ It than has some text about sending an error report (which I do).
I have tried and tried everything I can think of but have to admit defeat and ask for help.
Any ideas would be great!
thanks, John

hi, i also get the same above errors.

i followed your instructions on which dongle, the same antenna and where to buy from but it wasnt until i installed the toshiba drivers that come with the dongle that the software stopped working.

im unsure on how to remove the toshiba drivers, but im sure ill work it out, but i would put a note in your instructions not to install the drivers that come with the dongle!

update, by removing the specific toshiba drivers from the add/remove panel windows reverts to its standard drivers, and ad2hand works again!

do you have any info on the quality of the signal / distance that you get from using the standard windows drivers compared to the toshiba ones?

Dear Ad2Hand,

As a non-profit organization, we (myclimate) realized a climate audio trail around the New Monte Rosa Hut in the Swiss Alps above Zermatt. For visiting, the customers can hire audio devices or can use a computer station for downloading the tracks on their own players/cell phones. The trail consists of 9 different tracks and is available in three languages. Information are awailable on

For this procedure we try to realize a Bluetooth opportunity and saw your product. Now I do have 2 questions:

1. How can we manage, that an English customer can receive English tracks and a German speaker receive German tracks, etc.? Can campaigns in Ad2Hand be started when a customer chooses a language?

2. How do we manage to send 9 different tracks by one campaign?

Many thanks for an answer and hopefully some solutions that cover our aims. Kind regards,

Patrick Jaeger

I’m having the sameproblem as every one else, re-loading program, please fix download.

I’ve tried to install, with same problems as detailed above.

This software doesn’t work with Windows XP/Vista/7 x64. See for more information about the error I get.

I think there is no work around for this problem. Maybe this can be changed?

Installed on 2 Computers same problem:

EventType : clr20r3 P1 : ad2hand.exe P2 : P3 : 4b94dd06
P4 : ad2hand P5 : P6 : 4b94dd06 P7 : 18 P8 : c6
P9 : system.invalidoperationexception

WIndows XP SP3 .NET 2.0 SP2 / .NET 3.0 SP2 / .NET 3.5 SP1


I always seem to get a “timed out” error on anything I try and send out. I have windows Bluetooth and the integrated Bluetooth. I’ve looked at settings but nothing is jumping out at me.

The images I’ve tried to send are 5kb and 80kb.



Dear Sirs,

I have been running your software in tests the last couple of days driving in the city (Hamburg).

These are some of the results:
LS StatusCode CountOfStatusCode ClassOfDevice
2010-06-01 OK, Final 7 CellPhone
2010-06-01 OK, Final 1 SmartPhone
2010-06-01 TimeOut 459 CellPhone
2010-06-01 TimeOut 129 SmartPhone
2010-06-02 TimeOut 136 CellPhone
2010-06-02 TimeOut 24 SmartPhone
2010-06-03 OK, Final 8 CellPhone
2010-06-03 OK, Final 5 SmartPhone
2010-06-03 TimeOut 440 CellPhone
2010-06-03 TimeOut 119 SmartPhone

I have sorted out all other devices that does not receive anyway…

I find that it is NOT very many ‘OK, Final’s for the number of deviced found. What does your experience say, – is this the normal picture?

When observing the program running, it seems that a lot of devices found gets a timeout of 20 sec. very quickly – in less than 20 sec… – is there a way to set the timeout time for the program?

Also I have some trouble to get the programm to remember the selected file for the camapign. If not selected everytime at startup, the programm reverts to send some ‘ad2hand.gif’ instead… – also, is it possible to send more than one file to the devices, in one ‘session’?

Lastly – is it possible to get a copy of the source code for further own development?

Morten Stenbaek


How long does the software broadcast for if left unattended? I came back from lunch and it had stopped.




i keep on getting an “microsoft.jet.oledb.4.0 not registered on this computer” error
i run a windows 7 x64 system …
do you plan on making a 64bits version of your software ?

in advance, thx

How many connections can simultaneously established using this software and a normal bluetooth dongle. If just one, then which devices can be used to establish more than one connections simultaneously.



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